DHK91's Terms & Conditions

1 General Terms & Conditions

dhk91 (hereinafter referred to as the "Platform", "we", or "website") is an online gaming and entertainment service provider. These Terms & Conditions ("Terms") constitute a legally binding agreement between the user ("you" or "Player") and dhk91.

These terms and conditions are part of our Privacy Policy and Responsible Gaming Policyapplies in conjunction with. By accessing the platform, opening an account, or using any of our services, you automatically agree to these terms and conditions.

Dhk91 services are available only to individuals who are legally permitted to participate in online gaming within their respective jurisdictions. It is solely the user's responsibility to comply with all applicable laws.

2 Account Registration

To open an account on dhk91, you must provide truthful, accurate, and complete information. It is your responsibility to notify us of any changes to the details submitted at registration.

Registration Requirements

• Each individual is only One Account You may open. Opening multiple accounts is strictly prohibited.
• You must provide your correct name, date of birth, mobile number, and email address at the time of registration.
• Keeping your account password secure is entirely your responsibility. Do not share your login credentials with anyone.
• Accounts cannot be transferred or sold to another person.
• Registering with false information may result in account termination and forfeiture of any balance.

3 Age Verification

Dhk91 is fully Prohibited for Users Under 18. By registering, you confirm that you are at least 18 years of age.

We may request valid proof of identity for age verification at any time. dhk91 reserves the right to restrict account activity until age verification is complete.

4 Deposits & Withdrawals

Deposit Policy

• Deposits must be made using a payment method registered in your own name.
• Supported payment methods: bKash, Nagad, Rocket.
• Minimum deposit amounts may vary depending on the payment method used.
• There are no additional charges on deposits, though your payment provider may apply their own fees.

Withdrawal Policy

• Withdrawals will be processed via the same payment method used for the deposit.
• KYC verification must be completed before any withdrawal can be processed.
• To withdraw winnings earned from bonuses, you must meet the specified wagering requirements.
• Withdrawal requests are typically processed within 24 to 72 hours.
• For suspicious transactions, withdrawals may be held until verification is completed.

5 Bonuses & Promotions

Dhk91 offers various bonuses and promotions from time to time. Each bonus comes with its own specific terms, which should be read carefully before claiming.

• Each bonus offer has a Wagering Requirement is set. This amount must be wagered before any withdrawal can be made.
• Multiple bonuses cannot be combined at the same time unless explicitly stated in the offer.
• Bonuses are for personal use only. Accounts may be reviewed if bonus abuse is suspected.
• Dhk91 reserves the right to modify or cancel any bonus offer without prior notice.
• Bonus funds may only be used on eligible games.

6 Gaming Rules

The outcome of all games on dhk91 RNG (Random Number Generator) is determined through technology that is regularly audited by an independent third party. Each game round is entirely independent and not influenced by previous results.

• If a disconnection occurs mid-game, the round will be settled according to the outcome recorded in the system.
• If a technical error affects the outcome of a game, dhk91 reserves the right to void that round and refund the wagered amount.
• Each game has its own applicable RTP (Return to Player) rate.
• In Live Casino games, the dealer's decision is final, except in cases of technical error.

7 Prohibited Activities

The following activities are strictly prohibited on dhk91 and may result in account termination as well as legal action:

• Opening or Operating Multiple Accounts
• Abusing or manipulating the bonus system
• Money Laundering or Suspicious Financial Activity
• Using automated software, bots, or scripts to play games
• Fraudulent behaviour towards other users
• Interfering with or attempting to hack the platform's security
• Transactions Using Third-Party Payment Accounts

8 Account Closure & Suspension

Dhk91 reserves the right to temporarily suspend or permanently close any account without notice under the following circumstances:

• Upon Evidence of a Terms Violation
• In Cases of Suspected Fraudulent Activity
• Failure to pass KYC verification or providing false information
• By Order of a Court or Regulatory Authority

You may also request to close your account at any time. Any valid balance (subject to wagering requirements) will be returned.

9 Responsible Gaming

Dhk91 believes gaming should be a source of entertainment. We provide a range of tools to help protect our users:

• Daily / Weekly / Monthly Limits: Set your own deposit and wager limits.
• Session Timer: You'll receive reminders about how long you've been playing.
• Cool-Off Period: Temporarily deactivate your account for a set period.
• Self-Exclusion: Enable self-exclusion for an extended break from the platform.

For more details, please visit our Responsible Gaming Page here.

10 Dispute Resolution

For any disputes or complaints, please contact our customer support team in the first instance. We aim to respond within 48 hours.

• Disputes will be addressed within 30 days of the complaint being filed.
• In disputes regarding game outcomes, system logs and server records shall serve as the final and binding evidence.
• Payment disputes will be handled in accordance with the relevant payment provider's policies.

11 Right to Modify

Dhk91 reserves the right to modify these terms and conditions at any time. Users will be notified in advance of any significant changes via email or through the platform.

Continued use of the platform after any changes are made will be considered your acceptance of the updated terms. We recommend checking this page regularly.

12 Contact

If you have any questions about these Terms & Conditions, please get in touch:

• Email: support@dhk91.ws
• Live Chat: Active 24/7 (available after logging in to the platform)